Tuesday, February 21, 2017

Fixed: H&R Block Tax Software is not compatible with your current resolution

Today a customer had a problem.  When they tried to install this year's H&R Block tax software they received this error.
"H&R Block Tax Software is not compatible with your current resolution.  Please review the minimum specifications, make the necessary changes, and retry the application"

This laptop has a 1920x1080 display, so it's unlikely that the display isn't big enough.

I found the problem.

It looks like the H&R Block software doesn't like the display scaling in Windows 10.  Here's how to fix it.

The fix is to turn off the display scaling before running the installer.  Here's how.

Right-click the desktop and select "Display Settings"



On the "Customize your Display Settings" screen, make a note of the current setting of the "Change the size of text, apps, and other items:" slider.  Then slide it left to 100%.




Then run the H&R Block installer.  It should work now.

Optionally you can re-enable the display scaling back to its old setting after installing.  The H&R Block Tax software will display a warning about the resolution, but it still works.

I hope this helps someone.  The H&R Block support forums weren't very useful for this issue.